Exporting account history with excel

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JJLL
Posts: 78
Joined: Sat Jun 06, 2009 8:50 pm

Exporting account history with excel

#1 Postby JJLL » Wed Apr 14, 2021 10:45 am

Hello,
My version of MS Excel has been updated.

Since the update, I can no longer export my account history. Whenever I right click on the account history and hit 'Export History to Excel'. FT freezes up and I have to shut it down via task manager.

I've been able to export before the update so I think it's disconnect of sorts.

I'm running FT 4.2.0.61

Any advice would be helpful.

Thanks!

FX Helper
Posts: 1477
Joined: Mon Apr 01, 2013 3:55 am

Re: Exporting account history with excel

#2 Postby FX Helper » Thu Apr 15, 2021 2:13 am

Hello,

What Excel version do you have?

Please try launching Forex Tester 4 program as administrator and try again.

If this doesn't help then I can only recommend you to export historical data into a text .csv file for now and then open this file via Excel.

We will try to investigate this issue on our side.

JJLL
Posts: 78
Joined: Sat Jun 06, 2009 8:50 pm

Re: Exporting account history with excel

#3 Postby JJLL » Thu Apr 15, 2021 1:50 pm

Hello,
Thanks for the prompt reply.

I did run FT as the administrator. When I did that, I was asked to reactivate the program. That was no problem. The good thing is that after it was reactivated. I did receive a message I never saw before. The error was, "Can not export to Excel..." Please see the screen shot. As for the version of excel, it is Microsoft Excel for Microsoft (365 MSO 16.0.13901.20148) 32-bit

Tomorrow I will probably end up reinstalling FT to see if that fixes the issue.
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FX Helper
Posts: 1477
Joined: Mon Apr 01, 2013 3:55 am

Re: Exporting account history with excel

#4 Postby FX Helper » Fri Apr 16, 2021 1:36 am

Hello,

Thank you for the information and please let me know about the result.

If the problem still persists then the only way will be to export data into .csv file and then open this file via Excel.

JJLL
Posts: 78
Joined: Sat Jun 06, 2009 8:50 pm

Re: Exporting account history with excel

#5 Postby JJLL » Fri Apr 16, 2021 1:38 pm

Hello,
Just an update. I reinstalled FT, no luck in fixing the problem.

I then reinstalled Office 365. After that, all seems to be working fine. I have a feeling it was Office 365 causing the issue. I often leave both FT and Excel open simultaneously. I believe an Office 365 update automatically occurred and disrupted something. I may be completely wrong :)

Thanks again.

FX Helper
Posts: 1477
Joined: Mon Apr 01, 2013 3:55 am

Re: Exporting account history with excel

#6 Postby FX Helper » Sun Apr 18, 2021 2:33 am

Hello,

Thank you for the update, great that the issue is fixed now!


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