Cannot activate tick data subscription on Livetickdata client program

Bug reports and errors in the program
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slappingbassss
Posts: 1
Joined: Mon Feb 19, 2018 2:16 am

Cannot activate tick data subscription on Livetickdata client program

#1 Postby slappingbassss » Mon Feb 19, 2018 4:29 am

Hi
I just subscribed for tick data but after I try to activate my subscription in livetickdata client by filling all details, order number and emails in the activation window. I got an Activation error message "Unknown Error" and the activation is not successful.
Could someone please tell me how to fix this issue
Thank you

Activation Error.png
Activation Error.png (10.8 KiB) Viewed 7813 times

FX Helper
Posts: 1044
Joined: Mon Apr 01, 2013 3:55 am

Re: Cannot activate tick data subscription on Livetickdata client program

#2 Postby FX Helper » Mon Feb 19, 2018 10:17 am

Hello,

We've activated VIP access for the LTD application for you, please check if you can download historical data now.


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