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Cannot activate tick data subscription on Livetickdata client program

Posted: Mon Feb 19, 2018 4:29 am
by slappingbassss
Hi
I just subscribed for tick data but after I try to activate my subscription in livetickdata client by filling all details, order number and emails in the activation window. I got an Activation error message "Unknown Error" and the activation is not successful.
Could someone please tell me how to fix this issue
Thank you

Activation Error.png
Activation Error.png (10.8 KiB) Viewed 26057 times

Re: Cannot activate tick data subscription on Livetickdata client program

Posted: Mon Feb 19, 2018 10:17 am
by FX Helper
Hello,

We've activated VIP access for the LTD application for you, please check if you can download historical data now.

Re: Cannot activate tick data subscription on Livetickdata client program

Posted: Wed Aug 28, 2019 10:10 pm
by danfu86
Dear Admin/FXHelper,
I'm suffering the exact same problem with LTD client.
My VIP data subscription order number appears to work with FT4, but the end result after historical data updates is always reversion to a useless default recent start/form date in year 2018.
My attempted workaround - importing LTD-client-downloaded history files into FT4 - is being obstructed.

Re: Cannot activate tick data subscription on Livetickdata client program

Posted: Mon Sep 09, 2019 8:35 am
by FX Helper
Hello,

I've activated VIP data subscription for your LTD Client program.

Please open the program and try downloading necessary historical data from our server now.