All rectangles deleted if i delete 1 of them
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- Posts: 2
- Joined: Sun May 19, 2019 7:36 am
All rectangles deleted if i delete 1 of them
Hello, I think the description is self explanatory, no screenshots needed. My chart have 3 rectangles, when i try to delete 1 (either by selection and hitting the del key, or right click and delete), all the rectangles will be deleted. I have ensure that all rectangles are unchecked, only the one i want to delete is checked. Please advise. Thanks.
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: All rectangles deleted if i delete 1 of them
Hello,
Please send your project to us by email support@forextester.com (the project is located in C:\ForexTester4\Projects folder by default).
We will try to reproduce this issue on our side and then we will ask our developers to fix it in the next program build
Please send your project to us by email support@forextester.com (the project is located in C:\ForexTester4\Projects folder by default).
We will try to reproduce this issue on our side and then we will ask our developers to fix it in the next program build
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- Posts: 1
- Joined: Fri Aug 16, 2019 11:10 pm
Re: All rectangles deleted if i delete 1 of them
I'm having the same problem. But It's also happening with horizontal lines and trendlines.
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- Posts: 9
- Joined: Thu Dec 01, 2016 2:31 am
Re: All rectangles deleted if i delete 1 of them
Hi. The same thing still happens with the horizontal lines on the latest version 4.1.0.33.
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: All rectangles deleted if i delete 1 of them
Hello,
Can you please send your project to us by email support@forextester.com ?
I will try to reproduce this issue on our side and then notify our developers.
Thank you.
Can you please send your project to us by email support@forextester.com ?
I will try to reproduce this issue on our side and then notify our developers.
Thank you.
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- Posts: 1
- Joined: Thu Oct 03, 2019 11:41 am
Re: All rectangles deleted if i delete 1 of them
I have same problem
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: All rectangles deleted if i delete 1 of them
Hello,
Can you please send a screenshot of the issue and your project by email so we can reproduce the issue and try to fix it?
Can you please send a screenshot of the issue and your project by email so we can reproduce the issue and try to fix it?
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- Posts: 9
- Joined: Thu Dec 01, 2016 2:31 am
Re: All rectangles deleted if i delete 1 of them
FX Helper,
Do you mean the project I sent was meaningless? In your email replied to my project, you wrote:
"We were able to reproduce this issue on our side, we will notify our developers about this issue and ask them to fix it in the next program build."
This bug is critical and I don't understand why you leave this problem such a long time.
Do you mean the project I sent was meaningless? In your email replied to my project, you wrote:
"We were able to reproduce this issue on our side, we will notify our developers about this issue and ask them to fix it in the next program build."
This bug is critical and I don't understand why you leave this problem such a long time.
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: All rectangles deleted if i delete 1 of them
Hello,
We've sent a newest Forex Tester 4 build to you by email, please let us know if this issue still exists.
We've sent a newest Forex Tester 4 build to you by email, please let us know if this issue still exists.
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- Posts: 9
- Joined: Thu Dec 01, 2016 2:31 am
Re: All rectangles deleted if i delete 1 of them
Thank you for releasing the new version. However, the same problem still exists with the horizontal line.
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- Posts: 9
- Joined: Thu Dec 01, 2016 2:31 am
Re: All rectangles deleted if i delete 1 of them
You still don't have even a plan to fix?
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: All rectangles deleted if i delete 1 of them
Hello,
We have recently released the newest Forex Tester 4 build with bug fixes, please try using it.
Does it help?
We have recently released the newest Forex Tester 4 build with bug fixes, please try using it.
Does it help?
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- Posts: 9
- Joined: Thu Dec 01, 2016 2:31 am
Re: All rectangles deleted if i delete 1 of them
I downloaded the software, re-installed it and getistered the key again, it According to your suggestion. Then I confirmed that the software is updated. However, the same problem still occurs on it. It's not fixed yet.
Are you sure I'm talking about horizontal lines but rectangles?
Also, Check for Updates command of the version of 2019.11.02 is still saying that it's the latest version. I couldn't find the announcement of the update anywhere. So I guess many people are unaware of the update.
Are you sure I'm talking about horizontal lines but rectangles?
Also, Check for Updates command of the version of 2019.11.02 is still saying that it's the latest version. I couldn't find the announcement of the update anywhere. So I guess many people are unaware of the update.
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- Posts: 9
- Joined: Thu Dec 01, 2016 2:31 am
Re: All rectangles deleted if i delete 1 of them
I think I replied to you right after your post, but my reply has not appeared for weeks. So I am posting the reply again.
The version 4.2.0.51 (2020.02.19) still have the same problem. Rectangles are ok, but I cannot delete a single horizontal line.
The version 4.2.0.51 (2020.02.19) still have the same problem. Rectangles are ok, but I cannot delete a single horizontal line.
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: All rectangles deleted if i delete 1 of them
Hello
Thank you for the information, I've notified our developers about it and asked them to reproduce this issue and fix it in the next program version.
For now, I can only recommend you to delete the lines via Edit -> List of objects window, in this case they will be deleted one by one only.
Thank you for the information, I've notified our developers about it and asked them to reproduce this issue and fix it in the next program version.
For now, I can only recommend you to delete the lines via Edit -> List of objects window, in this case they will be deleted one by one only.
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