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All rectangles deleted if i delete 1 of them

Posted: Fri Jul 26, 2019 10:41 pm
by icekopi
Hello, I think the description is self explanatory, no screenshots needed. My chart have 3 rectangles, when i try to delete 1 (either by selection and hitting the del key, or right click and delete), all the rectangles will be deleted. I have ensure that all rectangles are unchecked, only the one i want to delete is checked. Please advise. Thanks.

Re: All rectangles deleted if i delete 1 of them

Posted: Sat Jul 27, 2019 7:20 am
by FX Helper
Hello,

Please send your project to us by email support@forextester.com (the project is located in C:\ForexTester4\Projects folder by default).

We will try to reproduce this issue on our side and then we will ask our developers to fix it in the next program build

Re: All rectangles deleted if i delete 1 of them

Posted: Fri Aug 16, 2019 11:30 pm
by rick1189
I'm having the same problem. But It's also happening with horizontal lines and trendlines.

Re: All rectangles deleted if i delete 1 of them

Posted: Sun Aug 18, 2019 11:16 pm
by milestones
Hi. The same thing still happens with the horizontal lines on the latest version 4.1.0.33.

Re: All rectangles deleted if i delete 1 of them

Posted: Mon Aug 19, 2019 7:50 am
by FX Helper
Hello,

Can you please send your project to us by email support@forextester.com ?

I will try to reproduce this issue on our side and then notify our developers.

Thank you.

Re: All rectangles deleted if i delete 1 of them

Posted: Thu Oct 03, 2019 2:02 pm
by justica
I have same problem

Re: All rectangles deleted if i delete 1 of them

Posted: Tue Oct 08, 2019 4:55 am
by FX Helper
Hello,

Can you please send a screenshot of the issue and your project by email so we can reproduce the issue and try to fix it?

Re: All rectangles deleted if i delete 1 of them

Posted: Sun Nov 03, 2019 6:09 pm
by milestones
FX Helper,

Do you mean the project I sent was meaningless? In your email replied to my project, you wrote:
"We were able to reproduce this issue on our side, we will notify our developers about this issue and ask them to fix it in the next program build."

This bug is critical and I don't understand why you leave this problem such a long time.

Re: All rectangles deleted if i delete 1 of them

Posted: Mon Nov 04, 2019 7:44 am
by FX Helper
Hello,

We've sent a newest Forex Tester 4 build to you by email, please let us know if this issue still exists.

Re: All rectangles deleted if i delete 1 of them

Posted: Mon Nov 04, 2019 8:40 am
by milestones
Thank you for releasing the new version. However, the same problem still exists with the horizontal line.

Re: All rectangles deleted if i delete 1 of them

Posted: Sun Mar 08, 2020 10:32 am
by milestones
You still don't have even a plan to fix?

Re: All rectangles deleted if i delete 1 of them

Posted: Wed Mar 11, 2020 4:36 am
by FX Helper
Hello,

We have recently released the newest Forex Tester 4 build with bug fixes, please try using it.

Does it help?

Re: All rectangles deleted if i delete 1 of them

Posted: Thu Mar 12, 2020 5:57 pm
by milestones
I downloaded the software, re-installed it and getistered the key again, it According to your suggestion. Then I confirmed that the software is updated. However, the same problem still occurs on it. It's not fixed yet.

Are you sure I'm talking about horizontal lines but rectangles?

Also, Check for Updates command of the version of 2019.11.02 is still saying that it's the latest version. I couldn't find the announcement of the update anywhere. So I guess many people are unaware of the update.

Re: All rectangles deleted if i delete 1 of them

Posted: Sat Mar 21, 2020 10:42 pm
by milestones
I think I replied to you right after your post, but my reply has not appeared for weeks. So I am posting the reply again.

The version 4.2.0.51 (2020.02.19) still have the same problem. Rectangles are ok, but I cannot delete a single horizontal line.

Re: All rectangles deleted if i delete 1 of them

Posted: Thu Mar 26, 2020 8:24 am
by FX Helper
Hello

Thank you for the information, I've notified our developers about it and asked them to reproduce this issue and fix it in the next program version.
For now, I can only recommend you to delete the lines via Edit -> List of objects window, in this case they will be deleted one by one only.