When I launch forex tester the loading screen appears and then a error window pops up asking me if I would like to send a bug report etc so I did yesterday.
It also tells me that I can either 'continue application', 'restart application' or 'close application'. When I click restart the same thing happens but when I click continue FT loads up as normal?
I only bought FT2 a few days ago. What do you suggest I do?
Paul
Error on start up
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: Error on start up
Hello,
Can you please send and error message or screenshot of the problem to us?
Can you please send and error message or screenshot of the problem to us?
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- Posts: 1
- Joined: Sun Jun 10, 2018 12:13 pm
Re: Error on start up
Hi,
I have purchased a lifetime standard package and I am also having this problem. I have made sure the anti-virus isn't stopping it as well as saved to folder as mentioned here "C:\ForexTester2New" and I still get them same message.
Any help would be greatly appreciated in getting this going.
Thanks
I have purchased a lifetime standard package and I am also having this problem. I have made sure the anti-virus isn't stopping it as well as saved to folder as mentioned here "C:\ForexTester2New" and I still get them same message.
Any help would be greatly appreciated in getting this going.
Thanks
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: Error on start up
Hello
What operating system do you use?
Can you please send a screenshot of the issue which you get when launching Forex Tester 3 program?
Please send the bugreport.txt file which you find in the Forex Tester 3 folder to our email support@forextester.com. This file contains all the info about occurred bugs.
In addition, please send the debug.log and ForexTester.log files that you find in the <ForexTeste3>\LOGS folder.
Our developers will review these logs and they will try to find a reason of the problem.
What operating system do you use?
Can you please send a screenshot of the issue which you get when launching Forex Tester 3 program?
Please send the bugreport.txt file which you find in the Forex Tester 3 folder to our email support@forextester.com. This file contains all the info about occurred bugs.
In addition, please send the debug.log and ForexTester.log files that you find in the <ForexTeste3>\LOGS folder.
Our developers will review these logs and they will try to find a reason of the problem.
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