Cannot activate tick data subscription on Livetickdata client program

Bug reports and errors in the program
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slappingbassss
Posts: 1
Joined: Mon Feb 19, 2018 2:16 am

Cannot activate tick data subscription on Livetickdata client program

#1 Postby slappingbassss » Mon Feb 19, 2018 4:29 am

Hi
I just subscribed for tick data but after I try to activate my subscription in livetickdata client by filling all details, order number and emails in the activation window. I got an Activation error message "Unknown Error" and the activation is not successful.
Could someone please tell me how to fix this issue
Thank you

Activation Error.png
Activation Error.png (10.8 KiB) Viewed 11935 times

FX Helper
Posts: 1153
Joined: Mon Apr 01, 2013 3:55 am

Re: Cannot activate tick data subscription on Livetickdata client program

#2 Postby FX Helper » Mon Feb 19, 2018 10:17 am

Hello,

We've activated VIP access for the LTD application for you, please check if you can download historical data now.

danfu86
Posts: 1
Joined: Wed Aug 28, 2019 10:05 pm

Re: Cannot activate tick data subscription on Livetickdata client program

#3 Postby danfu86 » Wed Aug 28, 2019 10:10 pm

Dear Admin/FXHelper,
I'm suffering the exact same problem with LTD client.
My VIP data subscription order number appears to work with FT4, but the end result after historical data updates is always reversion to a useless default recent start/form date in year 2018.
My attempted workaround - importing LTD-client-downloaded history files into FT4 - is being obstructed.

FX Helper
Posts: 1153
Joined: Mon Apr 01, 2013 3:55 am

Re: Cannot activate tick data subscription on Livetickdata client program

#4 Postby FX Helper » Mon Sep 09, 2019 8:35 am

Hello,

I've activated VIP data subscription for your LTD Client program.

Please open the program and try downloading necessary historical data from our server now.


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