Stop loss is set on fixed distance from entry

Bug reports and errors in the program
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ABSolute
Posts: 2
Joined: Sat May 16, 2020 1:32 am

Stop loss is set on fixed distance from entry

#1 Postby ABSolute » Fri Jul 17, 2020 5:07 am

Hi,

When I try to open a market order the stop loss is always set on a fixed value from the market price (21 pips)
Even when trying to modify the order the same value appears after pressing the submit button.
This makes the product unusable.
What can cause this behavior?

Setting a pending order works as expected

Setting the market order:
[img]https://ibb.co/Zg4PVLn][img]https://i.ibb.co/SmY8Psh/market-order-stop-loss-1.png[/img]

Result after pressing "buy"
[img]https://ibb.co/Rv3ZgR7][img]https://i.ibb.co/r7xTQDv/market-order-stop-loss-2.png[/img]

FX Helper
Posts: 1228
Joined: Mon Apr 01, 2013 3:55 am

Re: Stop loss is set on fixed distance from entry

#2 Postby FX Helper » Sat Jul 18, 2020 3:46 am

Hello,

Thank you for the screenshots.

Probably trailing stop is enabled for your market orders, that's why this issue happens.

Please switch to the "Trailing stop" tab in the "Market order" window and make sure that "Enable trailing stop" option is disabled.

This should help to fix the issue.


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